What is Comcast retention?
That employee was in Comcast’s retention department, which is a customer’s last stop on their way out. Retention specialists are trained to persuade a customer to stay, or at least not cancel all their lines of service.
What is Iscomcast?
Comcast Cable is the cable television division of Comcast Corporation, providing cable television, broadband internet, and landline telephone under the Xfinity brand.
How many customers does Comcast have 2021?
Total Customer Relationships increased by 255,000 to 34.0 million in the third quarter of 2021. Residential customer relationships increased by 237,000 and business customer relationships increased by 18,000.
Does Comcast have a loyalty department?
The phone number of the Comcast loyalty department is (800) 266-2278. You can also call the Comcast Saving Department at (800) 934-6489.
How much does Comcast retention make?
The typical Comcast Retention Specialist salary is $17 per hour. Retention Specialist salaries at Comcast can range from $12 – $34 per hour. This estimate is based upon 93 Comcast Retention Specialist salary report(s) provided by employees or estimated based upon statistical methods.
What are the Slowskys names?
“The Slowskys” are a national television advertising campaign for Comcast Cable’s Xfinity broadband Internet service. The ads feature an animatronic turtle couple, Bill and Karolyn Slowsky.
Does Comcast own AT?
Five of the most important acquisitions Comcast has made are AT Broadband, NBCUniversal, Sky, DreamWorks Animation, and XUMO.
What are the leaked documents from Comcast call centers?
Leaked documents obtained by The Verge ( full PDF) paint a portrait of exactly how broken things are in Comcast call centers throughout the country, and the documents confirm what current and former Comcast employees have been saying for the past few weeks: selling services is a required part of the job, even for employees doing tech support.
How are sales and customer service measured at Comcast?
Sales are measured again in the general customer service “Pinnacle” metric, which is worth 27 percent. An excerpt from the Pinnacle guidelines says “Sales/Conversion” is one of eight categories measured in an employee’s interaction with a customer. Comcast lists situations in which a “transition to offer” is not such a good idea
What does Comcast do to improve customer service?
Comcast is now in the process of reviewing “all training content for customer service and sales processes.” The company says it is also “reviewing and changing the messages we use in emails or calls to customers, in our automated phone system and in other communications to reinforce that the overall customer experience is our top priority.”
What are the steps in the call flow matrix?
The call flow matrix instructs the agent to greet, empathize, and take ownership of the call; tellingly, although the “solve” portion of the call flow chart is weighted heavier than the “sell” portion (27 percent versus 20 percent), it contains fewer steps—and one of those steps is “Build Value/Enhance/Promote.”