How do you make a call center fun?

How do you make a call center fun?

Add a barrel or tub full of tennis balls, each labeled with a number and the name of a bingo prize. Make up a bingo card for each agent. Make the party days “Hawaiian Dress-Up Day,” for an added fun call center idea. Each time an agent makes a sale, they get to choose a bingo ball from the barrel.

What is the main function of call center?

A call center is a business division or a third-party entity that represents a business. It is primarily responsible for providing personalized experience to the customers by executing inbound as well as outbound communication with customers and prospective clients.

What is the call center agent doing?

Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.

What games can you play on a phone call?

Here are some games you can play on the phone:

• The 5 second game.
• The Rhyme Game – Youngest starts and says a word, everyone must come up with a word that rhymes that word.
• Story Game – Someone begins a story with one sentence.
• 20 Questions – one person thinks of a person, place, animal, or thing.

What are the 4 key features of a contact center?

Contact center evolution is explored through four key features, identifying how contact centers have changed through the past, present and future.

• Technology. Where contact centers were.
• Communications channels. Where contact centers were.
• Self-service.
• Data analysis.

How do I keep my call center staff happy?

These 8 simple tips will help you boost morale, cut turnover and make your call center employees feel appreciated.

1. Be Part of the Team.
2. Brighten up the Environment.
3. Invest in Training.
4. Learn How to Compliment.
5. Use Gamification.
6. Keep Up with Technology.
7. Say “Thank You”
8. Give Agents Better Tools.

How do you motivate your agent?

How To Motivate Call Center Agents

1. #1. Make the Physical Environment a Pleasant One.
2. #2. Provide the Tools Needed for Success.
3. #3. Celebrate Successes & Give Praise.
4. #4. Establish Attainable & Clearly Defined Goals.
5. #5. Let Your Agents’ Voices Be Heard.
6. #6. Help Agents Avoid Burnout.

What should be included in a call centre game?

At the end of each call, email, or live chat session they respond to, the agent is allowed to (but doesn’t have to) write down something the customer said on the whiteboard – a maximum of one sentence/phrase per call. The aim of the game is to show off how they helped improve your organisation’s customer experience in a particular month.

What are the benefits of call center games?

Morale boost: Call center games are enjoyable. Your employees will bring the joy they experience to their work. Increased motivation: Many of these call center games help improve employee performance. Plus, you can easily adjust the goal of these games to match your key performance indicators (KPIs).

What do you do in a call center?

Provide subjects related to customer service, such as the customer is always right, dealing with angry customers, when something goes wrong, the customer’s shoes, going the extra mile, good customer service, etc.

What’s the challenge in the call center game?

A second agent acts as the customer. They randomly select cards from their respective stacks and use the information to act out their roles. The challenge is to maintain a pleasant and professional tone while offering creative explanations to a repeatedly wrong customer. The remaining agents are the judges.