How do I dispute a credit card charge on BECU?
If the merchant does not cooperate, call us at 800.233. 2328, send us a secure message in Online Banking or the BECU mobile app, or visit us at any of our locations once the transaction has posted to your account. A Cardholder Dispute Form may be required.
Can you reverse a credit card dispute?
Can a chargeback be reversed? Yes, if the merchant can provide a compelling dispute package to the issuing bank to show that the transaction was legitimate.
How do I cancel my BECU check?
Please call us at 800-233-2328 or stop by any BECU location. You can also send us a secure message using Messenger in the BECU mobile app.
How long does it take to get a BECU credit card?
5-7 business days
If your application is approved and all required documents have been obtained, your credit card will arrive in the mail within 5-7 business days. You will receive a PIN in a separate mailing within 7-10 business days.
Can I email BECU?
Please send an email to [email protected] stating the details of your inquiry, deadline and contact information. We cannot answer questions regarding personal or account information through this email address.
How long does a credit card dispute take?
The time it takes to resolve your dispute depends on the type of dispute and the merchant, but it may take up to 60 days for credit card disputes and 90 days for debit card disputes. Keep in mind, disputes are often resolved more quickly if you contact the merchant first.
Why is the bank holding my check?
Banks place holds on checks to make sure that the check payer has the bank funds necessary to clear it. In addition to protecting your bank, a hold can protect you from spending funds from a check that is later returned unpaid. That’s important because it could help you avoid accidental overdrafts and related fees.
Can I cancel a pending transaction BECU?
You can cancel a pending transaction on a debit card. Whenever you use your debit card for a purchase, you’ll see that transaction noted as “pending” when you go to check your bank’s website or app.
Which credit bureau does BECU use?
The FICO® Score 8 based TransUnion data that is being made available to you through this program is the specific score that we use to manage your account. When reviewing a score, take note of the score date, consumer reporting agency credit file source, score type, and range for that particular score.
What to do if merchant does not cooperate with BECU?
If the merchant does not cooperate, call us at 800.233.2328, send us a secure message in Online Banking or the BECU mobile app, or visit us at any of our locations once the transaction has posted to your account. A Cardholder Dispute Form may be required.
How to report a stolen BECU credit card?
To report your card lost or stolen, please contact us using the Message Center in Online Banking, visit any of our locations, or call a BECU representative at 866.820.2999. Telephone credit card support is available 24 hours a day, seven days a week.
How can I get in touch with BECU?
For your protection, BECU routinely monitors accounts for fraudulent activity and may call you to verify a transaction (s) that does not follow your normal usage. Please send an email to [email protected] stating the details of your inquiry, deadline and contact information.
How to add an authorized user to a Becu card?
The primary or joint cardholder must request to add an authorized user. To do so, call us at 800.233.2328, send us a secure message in Online Banking, or visit us at any of our locations. Note: BECU does not report credit card authorized users to credit bureaus.